=LDR 00000nam 2200000 4500 =001 INLIS000000001263178 =005 20241114092532 =035 ##$$a 0010-1124000048 =007 ta =008 241114################g##########0#ind## =020 ##$$a 978-602-1311-08-0 =082 ##$$a 658.83 =084 ##$$a 658.83 GIN m =100 #$$a Ginandjar Kartasasmita =245 1#$$a MENGUKUR KINERJA PELAYANAN DAN KEPUASAN KONSUMEN : $b Service Performance and Customer Satisfaction Measurement /$c Ginandjar Kartasasmita =250 ##$$a Cet. 4 =260 ##$$a Bandung :$b Pustaka Reka Cipta,$c 2015 =300 ##$$a 280 hlm : $b Ilustrasi ; $c 24 cm =650 #4$$a Bisnis