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=020  ##$$a 978-623-7131-18-2
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=100   #$$a Pratama, I Putu Agus Eka
=245  1#$$a CUSTOMER RELATIONSHIP MANAGEMENT (CRM) : $b Teori dan Praktek Berbasis Open Source /$c I Putu Agus Eka Pratama
=250  ##$$a cet. 1
=260  ##$$a Bandung :$b Informatika,$c 2019
=300  ##$$a xxii, 370 hlm : $b ilustrasi ; $c 24 cm$e 1 CD
=650  #4$$a Manajemen