00000nam 2200000 4500 INLIS000000001263178 20241114092532 0010-1124000048 ta 241114################g##########0#ind## 978-602-1311-08-0 658.83 658.83 GIN m Ginandjar Kartasasmita MENGUKUR KINERJA PELAYANAN DAN KEPUASAN KONSUMEN : Service Performance and Customer Satisfaction Measurement / Ginandjar Kartasasmita Cet. 4 Bandung : Pustaka Reka Cipta, 2015 280 hlm : Ilustrasi ; 24 cm Bisnis