00000nam 2200000 4500 INLIS000000001248679 20230223101302 0010-0223000804 ta 230223################g##########0#ind## 978-979-29-5384-8 658.834 658.834 TJI s Tjiptono, Fandy SERVICE, QUALITY, & SATISFACTION : Edisi 4 / Fandy Tjiptono & Gregorius Chandra Ed. 4 Yogyakarta : Penerbit Andi, 2016 362 hlm : Ilustrasi ; 19x23 cm Bisnis Chandra, Gregorius