BUSINESS COMUNICATION (Pedoman Pengajaran)

 

 

 

FORMULIR

PEDOMAN PENGAJARAN

No.Dok FRM/KUL/01/02
No.Revisi 03
Tgl.Berlaku 1 0KT0BER 2008

ISO  9001 :2000

  Klausa ISO 7.5.1. dan 7

 

 

Made By

Checked By

Approved By

Valid

 

 

 

 

 

     

 

1 September 2008

Wiwin Agustian,SE.M.Si

Heriyanto,SE.M.Si

DR.H.Lin Yan Syah,M.Si

 

1                    Faculty                        : Economics

2                    Study Program          : Management

3                    Strata                          : Strata 1 (one)

4                    Subject                       : Business Comunication

5                    Kode Mata Kuliah     :  

6                    Pre requisites            :  –

7                    Subject status            : Compulsory 

8.         Description                : Communication:  is the transfer of information and understanding from one person to another.

  Communication Process Model,Communication Barriers, Types of channels within an organisation,  

  Perception is important, Perception Model, Halo Effect, Attribution Error and Projection, Perception and

   Technology, effective listening, Types of Listening, Nonverbal communication, Proxemics, Conflict

   Resolution, Conflict Types, Be Assertive, Emotional Intelligence, Effective Oral Presentation, Using Visual

   Aids, Gathering Information, Collecting primary data using questionnaires, Primary Research, Interviewing

   Skills,Information Interviews

 

 

9..        Competent                 : Student are expected  be able to about  business comucation, communication concept, process               

                                               communication model, nonverbal communication, using visual aid.

 

 

10.    Class schedule             :

No

Topic

Sub Topic

Reference

Notes

1  

 

 

 

Communication concept

 

 

  • Communication defined
  • Communication process model
  • Types of channels within an organisation
  • Communication occurs at different levels
  • Barriers to Communication

 

 

 

Mary Ellen Guffey,

Kathleen Rhodes,

Patricia Rogin.

 
2  

 

 

 

 

Perception

 

 

 

 

  • Perception Defined
  • Perception is important
  • Perception Model
  • Halo Effect, Attribution Error and Projection
  • Perception and Technology
  • 5 Questions for Critical Media Viewing

 

 

 

 

 

Mary Ellen Guffey,

Kathleen Rhodes,

Patricia Rogin.

 
 

 

 

 

 

3

 

 

 

 

 

Effective Listening

 

 

 

 

 

  • Effective vs ineffective listening
  • Types of listening
  • How to become an effective listene
  • Effective Listening Habits
  • Types of Listening
  • Responding Skills
  • Becoming an active listener

 

 

 

 

 

 

 

Mary Ellen Guffey,

Kathleen Rhodes,

Patricia Rogin.

 
4  

 

 

 

 

 

 

 

 

Nonverbal Communication

 

 

 

 

 

 

  • Nonverbal communication defined
  • The Significance of Nonverbal Communication
  • Proxemics – the study of the use of space to communicate
  • Kinesics – the study of body movement
  • Oculesics – the study of eye behavior
  • Haptics – the study of touch as used to communicate
  • Chronemics – the study of time usage in communication
  • Important nonverbal behaviors in business context:  

 

 

 

 

 

Mary Ellen Guffey,

Kathleen Rhodes,

Patricia Rogin.

 
5  

 

 

Conflict Resolution

 

 

 

 

 

 

 

  • Conflict Important
  • Five leading causes of conflict in the workplace:
  • Conflict Types
  • Conflict Management Styles
  • Conflict Strategy Guidelines
  • Be Assertive
  • Responding to Criticism

 

 

 

 

 

Mary Ellen Guffey,

Kathleen Rhodes,

Patricia Rogin.

 
6  

 

 

 

 

 

Emotional Intelligence

 

 

 

 

 

  • What is EQ
    (Emotional Intelligence)?
  • How Did EQ Become Popular?
  • Abilities involved in EQ
  • Competencies for Emotional Intelligence
  • Personal Competence, Self-Awareness, Self-Management
  • Social Competence, Social Awareness, Relationship Management

 

 

 

 

 

 

Mary Ellen Guffey,

Kathleen Rhodes,

Patricia Rogin.

 
 7  

 

 

 

 

 

 

Effective Oral Presentation

 

  • Delivery is Important
  • Coping With Speaker Anxiety
  • Examine unrealistic beliefs you may have
  • Guidelines for coping with anxiety
  • Introductory Remarks
  • Short Oral Presentations
  • Introductory Remarks
  • Presentational speeches
  • Recognition speeches
  • Briefings
  • Informational speeches

 

   
 

8

 

 

Mid Examination

     
9  

 

 

 

 

 

 

Dedication remarks

 

  • Dedication remarks
  • Acceptance speeches
  • Farewell speeches
  • Long Formal  Presentations
  • Planning the Effective Oral Presentation
  • Designing the presentation
  • Four Strong Openers
  • Oral communication skills
  • Nonverbal communication
  • Standing & Gesturing
  • Tips for Effective Speech Making

 

 

 

 

 

 

 

Mary Ellen Guffey,

Kathleen Rhodes,

Patricia Rogin.

 
 

 

10

 

 

 

 

 

 

Using Visual Aids

 

 

 

  • The purpose of visual aids
  • Increasing audience recall
  • Adding credibility & persuasiveness
  • Many possible types of visual aids
  • Visual Aid Categories
  • Tips for using slides
  • Tips for effective use of visual aids

 

 

 

 

 

 

Mary Ellen Guffey,

Kathleen Rhodes,

Patricia Rogin.

 
 

 

 

 

 

11

 

 

 

 

 

Gathering Information

 

  • Identify the Main Points
  • Books
  • Periodicals
  • Reference Materials
  • Electronic Sources
  • World Wide Web
  • Recording Information
  • Sample Evidence Card
  • Listing Your Sources
  • Avoiding Plagiarism
 

 

 

 

 

 

Mary Ellen Guffey,

Kathleen Rhodes,

Patricia Rogin.

 
12  

 

 

 

 

Collecting primary data using questionnaires

 

  • Important steps are:
  • Questionnaire Techniques
  • Types of Questionnaire
  • Open Questions
  • Close ended questions
  • List questions
  • Category questions
  • Ranking questions
  • Rating questions
  • Designing the survey form
 

 

 

 

Mary Ellen Guffey,

Kathleen Rhodes,

Patricia Rogin.

 
13  

 

 

 

Primary Research

Information Interviews

 

 

  • Types of interview
  • Structured Interviews
  • Semi-structured Interviews
  • Unstructured Interviews
  • Nature of Interaction
  • Finding an Interviewee
  • Preparation for Interview
  • Structuring the Interview
 

 

 

 

Mary Ellen Guffey,

Kathleen Rhodes,

Patricia Rogin.

 
 

 

 

14

 

 

 

Primary Research

Information Interviews

 

 

  • Phrasing questions
  • Types of Questions
  • Moderately open ended questions
  • Secondary (probing) questions
  • Specific and close ended questions
  • Conducting the Interview
  • Internet-mediated Interviews
 

 

 

 

Mary Ellen Guffey,

Kathleen Rhodes,

Patricia Rogin.

 
15  

 

 

 

 

Interviewing Skills

 

  • Interviewing is Important
  • Prepare for the
    Employment Interview
  • Interview Questions
  • Behavior-based questions
  • PAR stories
  • Illegal questions
  • Participate in Your Interview
  • Follow-up After Your Interview
  • Phone Interviews
 

 

 

 

Mary Ellen Guffey,

Kathleen Rhodes,

Patricia Rogin.

 
16 Final examination      

 

10. Grading Policy

  • Attendance                            (10%)
  • Assingment & Case Study   (20%)
  • E-Learning Assingment       (10%)
  • Mid examination                    (30%)
  • Final examination                  (40%)
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